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Managed operations for growing companies

Run your company the way you say you run it.

For growing companies that run on SaaS and spreadsheets and don't want to become software companies. We connect your systems, make the integrations stop breaking, enforce the rules your team actually has, and keep a record of everything that happened — and we run it.

Find your industryBook a 30-minute stack review
Operations logToday · all systems
  1. 09:14approve_purchase_orderApproved

    PO 2291 to Northline Packaging, $4,820

    Rule: Purchasing v3 · approved vendor, under $5,000Ops · D. Chen

  2. 10:02reconcile_invoicesReconciled

    Order system and accounting disagreed on 3 invoices from yesterday

    A missed update. Invoices re-posted; totals now match.

    Rule: Order-to-cash · nightly checkScheduled check

  3. 11:37issue_creditEscalated · declined

    $1,250 account credit for Harbor & Co.

    Declined by Maria: credit already issued on invoice 8841.

    Rule: Credits v2 · over $500 needs the ops leadEscalated to Maria R.

Sound familiar?

Four things go wrong in every growing company.

  • Glue that breaks

    The automations between your systems fail on every vendor change. You find out from a customer.

  • Rules nobody can enforce

    Pricing limits, approval thresholds, exception policies — enforced by chat messages and memory.

  • Systems that disagree

    Your order system, your fulfillment or service system and your accounting system give three answers. Close takes two weeks.

  • No record

    Finance reconstructs what happened. Nobody can say who approved what, under which rule.

What we promise

Stop the breaking. Enforce the rules. Keep the record.

  • 01

    Stop the breaking

    Your integrations and internal tools become our responsibility — code, hosting, monitoring. When a vendor changes an API or you swap a system, it's our problem.

  • 02

    Enforce the rules

    The rules everyone knows become rules that fire on every action, no matter who takes it.

  • 03

    Keep the record

    Every approval, purchase, price change and override, with who did it and under which rule.

When your team wants to use AI to do real work inside your systems, it goes through the same rules and the same record. That's what makes it safe.

Where we work

Find your industry.

We only list what we are actually doing today. Each industry gets its own page, written in its own language, with the systems and the fixes that come up every time.

  • Shopify Plus · your 3PL · NetSuite or QuickBooks

    Ecommerce and DTC brands

    For brands where Shopify, the warehouse and finance never quite agree, and the rules about refunds, returns and discounts live in Slack threads.

    The first three things we usually fix

    • Inventory that disagrees between Shopify and the 3PL
    • Refund and return rules that nobody can enforce
    • Order-to-cash reconciliation someone does by hand
    See how we run ecommerce operations

How it works

One message shape, every time.

Something happened, here's what we propose, tap to approve, here's the log. No new tool to log into and no dashboard to check. See the first year, step by step.

You talk to us in Slack or Teams. We take responsibility for what happens next.

ops

  1. Adiom Crew1. Something happened

    Accounting rejected 3 invoices overnight. The customer's billing address changed in the order system and never made it across.

  2. Adiom Crew2. What we propose

    Update the address in accounting and re-post the 3 invoices. Nothing else changes.

  3. Dana · Ops3. Tap to approve

    Approved

  4. Adiom Crew4. Here's the log

    Done. 3 invoices posted, totals match. Logged under Order-to-cash v2, approved by Dana.

Why us

Built by a team that companies like Zendesk and MongoDB trust with their data infrastructure.

Adiom's background is backends where downtime and data errors are existential: regulated healthcare, fintech, and the data layers of software companies at very large scale. Keeping systems in agreement, and proving what happened, is what we have done for years.

That discipline is now what we sell to operating companies: one team that runs the systems between your tools, keeps them agreeing with each other, and can show you the record. Everything we build for you stays yours.

Book a 30-minute stack review.

We'll map your systems and tell you the first three things we'd fix.

Book a stack review